Privacy Policy – Mandy Charlish PMU

📍 The Lodge, Park Farm Business Park, Norwich Road, Hethersett, Norwich, NR9 3DL
📞 07752 713135
📧 mandy@skinhealthnorwich.co.uk

We take your privacy seriously

At Mandy Charlish PMU, we are committed to protecting your privacy and personal data. This policy explains how we collect, store and use your information in line with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.

What information we collect

When you contact us, book an appointment or receive a treatment, we may collect the following information:

  • Full name
  • Contact details (such as phone number and email address)
  • Medical history relevant to your treatment
  • Consent forms and treatment records
  • Photographs (where necessary) for treatment planning and legal or insurance purposes

This information is collected to ensure treatments are carried out safely and appropriately, to manage your bookings, and to meet legal and insurance requirements.

How we use your information

Your personal data is only used for the following purposes:

  • Managing enquiries and appointments
  • Carrying out consultations and treatments
  • Maintaining accurate medical and treatment records
  • Meeting legal, regulatory and insurance obligations

We do not sell your personal data or share it with third parties for marketing or promotional purposes.

Your rights under UK GDPR

In accordance with the UK General Data Protection Regulation, you have the right to:

  • Request access to the personal data we hold about you
  • Ask for your information to be corrected or updated
  • Withdraw your consent (where applicable)
  • Request the deletion of your personal data, subject to legal and insurance retention requirements

To exercise any of these rights, please contact us at mandy@skinhealthnorwich.co.uk.

We are required to retain certain records, including your name, contact details, treatment history and photographs, for up to 5 years. This is a condition of our insurance policy and legal obligations.

Booking system and data storage

We use a secure, GDPR-compliant booking and client management system to manage appointments and client records. Your data is stored securely and is only accessible to authorised staff.

Analytics and cookies

We use website analytics tools, such as Google Analytics, to help us understand how visitors use our website and to improve the overall user experience. This data is anonymised and may include information such as pages visited, browser type and time spent on the site.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on:
https://tools.google.com/dlpage/gaoptout

Data security

We take appropriate technical and organisational measures to protect your personal data. All records are stored securely and access is restricted to trained and authorised staff only.

Changes to this policy

This privacy policy may be updated from time to time to reflect changes in legislation or clinic procedures. The most recent version will always be available on our website.

Contact

If you have any questions about this policy or how your data is handled, please contact:

📧 mandy@skinhealthnorwich.co.uk
📞 07752 713135

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